My interest in social innovation arises from my experience as a consumer, parent, volunteer, user of services, and citizen. As a parent of three sons and user of services in health, education, disability, mental health, child and family support, social security, employment services and vocational training, I have experienced dysfunctional provider-centred bureaucracy-driven systems for the past twenty-five years. I am interested in social innovations that tackle this dysfunction and transfer information, power, and responsibility to individuals and families in their capacities as consumers, citizens, and authors of their own lives. Director, Centre for Civil Society Secretary, National Federation of Parents Families and Carers
Service design and public sector
Civil society, empowerment of consumers, empowerment of citizens.
Facilitator and team leader
Intellectual honesty, opponent of managerialism in all its forms, jazz musician, historian, theologian.