Mighty mashups for mindful service targeting

marcus's picture
Submitted by marcus on 28 September 2009 - 3:57pm
What's this idea about?
In less than 100 words, what is your idea?: 
Help Community Service Organisations (CSOs) answer the question ‘am I helping the people who need it most’ by enabling them to easily test their (de-identified) service provision data against a range of population measures (SEIFA index, nationality information, income data, etc). Results would be displayed as charts/maps to show information such as ‘How many <insert refugee nationality>’s do I provide services to compared to Census data’ (similar for SIEFA index, etc). Sharing of insights and good practice would be encouraged through a discussion area on the site.
What is the social need or challenge your idea could address?: 
Most community service organisations struggle to adequately answer the question ‘am I helping who need it most?’ Wait lists are long, funding limited and outcomes uncertain. Some CSOs perform limited analysis of service provision, but tools and resources limit capacity. More detailed analysis has in specific instances lead to changes that include transition from in-house services to an outreach service model, or changed waiting list provision to give certain people priority. This tool aims to put this type of information in the hands of the decision makers to ensure are servicing the people most in need.
What’s really new about your idea?: 
Leveraging web 2.0 to put the tools and information in the reach of CSOs who can then refine their service provision policy to benefit from the insights. The insights from better targeting of limited resources also has the potential to profoundly change who gets services first. Bringing this information together also gives the potential for new insights (no-one other than the AIHW assembles this information) that can influence government policy. If successful, the website could be expanded to support benchmarking of corporate services or client service provision. The potential for identifying clients that churn through multiple programs also exist (although some privacy challenges exist, but nothing impossible).
Stage of development
What inspired you to come up with your idea in the first place?: 
Trying to get government departments to have a person rather than program view of their clients
From 1-5, what stage of development would you say your idea is in? - Explain further: 
1
What can we do for you?
Select which are the one or two most important things that you need to help the development of your idea: 
Developer - to help you create your software
Funder - to give you some initial cash
If Social Innovation Camp is able to help push your idea forward, do you have the time or desire to take ownership of it?: 
Yes
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whymandesign's picture

Re: Mighty mashups for mindful service targeting

by whymandesign - 29 Jan 2010 - 1:43am
Great Check out informationisbeautiful :) Please open source this and use the Traidmark.org business structure:) http://www.WEBiversity.org plans to generate suplus funds that can then be donated and use to fund other innovative charitable work http://www.Traidmark.org explains more. What other open source creative commons public services would you like to make (either with or without us)? List your requests at http://www.UGCunion.org www.FREEtraid.org Donate to charity and receive more than you gave in free gifts as a reward. Everyone gains. We are setting up locations in which to set up social enterprise to facilitate this. Would you like to get involved? www.playgroundgames.org We are finding other people who are interested in producing a philanthropic activity that is based around play and benefits everyone. Are you a, creative, linguist, programmer, producer, broadcaster, entrepneur wanting to take part in an exciting project that does 'good' by entertaining and educating using the power of the web? If so check out Playgroundgames.org and join in by adding to the Wiki. www.ugcunion.org Come to the next event or make your own using creative skills to benefit humanity. UGCunion is collaboration where people like you are using their skills to put on fun events that entertain and empower others using the creative arts. www.traidmark.org Should trade profit everyone? Yes. Traidmark represents a new business structure that was created as a way for profits to be used to fund innovation and progress for the benefit of humanity. This is done by donating Net profit to innovative charitable/research organisations and stating the percentage donated clearly for consumer clarity. www.mustart.org We put on interactive events that include everyone. Why not come to the next event or make your own. Regards Ed Whyman Creative Producer www.whymandesign.com
Dennis Argall's picture

Re: Mighty mashups for mindful service targeting

by Dennis Argall - 15 Oct 2009 - 12:45pm
This is a very interesting idea. I am considering floating another idea which might in fact be tied into this one, with its engagement with web 2. There is a problem in the NGO sector that the really local organisations have great difficulty competing with the big charities, the major, rich, organisations which have had responsibility for big government projects. The big organisations have identity, they have dedicated pr and tender-applying staff, etc. Local organisations find it hard to be known but often have knowledge and efficiencies which can be of immense importance and economic as well as social and community value. for the most part, people running this sector and such bodies have neither time nor mind-commitment to social networking, though it is in the social networking world that in future their needs need to be articulated. What I propose then is that this notion of using the bed to link organisations to data for self-review could be bound together with networking at human level for a variety of purposes... not by getting overworked community organisation managers to get their heads around new stuff, but by getting the nerdly world somehow engaging with them, helping them articulate, build and promote the community service industry. This is an idea from a person who is no social networking adept, who is 66 and is not the person next inheriting our world, offered to next generations. Dennis
fxl's picture

Re: Mighty mashups for mindful service targeting

by fxl - 23 Oct 2009 - 12:24am
Dennis, I'm right with you there, when you say that small organisations can't compete with the big ones. Small organisations generally don't have the time or the brainpower to analyse the tonnes of data that you need to measure effectiveness over time. I don't think more tools will necessarily help the smaller CSOs. I do think engagement with the right sorts of people can make a difference to the outcomes.

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